Question 1

What is the appointment deposit policy?

Accepted Answer

A £50 deposit is required for all appointments. Bookings made online or by phone are provisional until the deposit is received. Provisional bookings are held for 1 hour and automatically cancelled if the deposit is not paid.

Question 2

What is your cancellations and non-attendance policy?

Accepted Answer

Cancel at least 1 full working day in advance to receive a full deposit refund. Same-day cancellations are charged at £1 per booked minute. Non-attendance without notice is charged at £2 per booked minute.

Question 3

What behaviour and safety rules apply at the clinic?

Accepted Answer

We maintain a safe, respectful environment for patients and staff. Abusive, aggressive, or discriminatory behaviour will not be tolerated and may result in refusal of future appointments.

Question 4

Do you offer finance or payment plans?

Accepted Answer

0% finance is available on treatments over £250 — subject to status. Moyle Dental Care works with regulated partners to help patients access affordable monthly payments.

Question 5

What is your facial aesthetics and age policy?

Accepted Answer

Anti-wrinkle injections are prescription-only medicines provided only after a face-to-face consultation with a qualified prescriber. Treatments are available for adults aged 18 and over only.

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